Legal information
Privacy Policy
Effective date: January 1, 2025
Scope
This policy explains how Softtide Knitworks handles information when you visit our website, save a course, use the cart, or contact our team. We aim to collect only what is reasonably needed to provide these functions.
Information you provide
If you contact us, we may receive your name, email address, phone number, and message. We use these details to respond to your request, provide support, and keep a record of the conversation when necessary.
Browser storage
The catalog uses localStorage on your device to remember followed course IDs, cart quantities, theme preference, and cookie-banner preference. This information is not a server account and can be removed through your browser settings.
How we use information
We use submitted information to answer questions, maintain site security, improve course descriptions, and communicate about a request you initiated. We do not sell personal information or use it to make sensitive decisions.
Sharing and retention
We may share information with service providers that help operate communication or hosting systems, subject to reasonable confidentiality obligations. We retain contact records only as long as needed for support, business records, or legal requirements.
Your choices
You may ask what personal information we hold, request correction or deletion where applicable, or withdraw a communication request by contacting us. You can clear localStorage through your browser at any time.
Updates and contact
We may update this policy when our practices change and will revise the effective date. For privacy questions, contact Softtide Knitworks.